All orders are shipped from Istanbul, Turkey. Please allow 1 to 3 weeks for delivery. International packages may be subject to customs fees, taxes and duties. These are the sole responsibility of the customer. Cult of Cuddle is not responsible for any customs or duty charges incurred. Tracking/customs numbers will be provided at the time the order is shipped. Contact our Customer Service Team at: firstname.lastname@example.org for shipping or tracking inquiries. Please make sure your shipping address is correct. We do not accept responsibility on orders sent to an incorrect address.