We want you to love your purchase, so if something isn't right, let us know! Cult of Cuddle will issue an exchange for all non-damaged non-clearance items with notification within 5 days of when the items were received, provided the items are unopened, unworn, unwashed, with all original tags attached, and free of defects (must be received by Cult of Cuddle within 30 days). If you receive a defective product, you must notify us (with a photo of defects) within 3 days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. Please contact our Customer Service Team at: firstname.lastname@example.org for assistance with exchanges and returns. PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return. Return shipping (unless the item sent is defective) is the responsibility of the customer. At this time, returns are available for exchange or store credit ONLY.